The Lynx e-bike is an absolute beast on the trails
I loved the free helmet campaign, the helmet is super high quality and fits perfectly. The packaging was totally secure and their support team answered my setup questions instantly.
Inferno Helmet
M
Sale price
$41.00
Regular price $97.00
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Inferno Helmet
Full-face off-road helmet
Sale price
$41.00
Regular price $97.00
FREE GIFT
=
- Goggles included
Free worldwide shipping
No charge on any order · tracked parcel, dispatched in 1–3 business days
Estimated delivery Nov 21 – Dec 2
Order today · 17–25 business days from dispatch
30-day returns
Unused and in the original packaging
Arrives-Working Guarantee
Damaged or dead on arrival within 14 days — we replace it, freight on us
Real people on support
support@varzento.com · replies within 24 h on business days
Prices include the taxes shown at checkout. Where a destination country charges import duties that are not collected at checkout, they are the customer's responsibility — see our shipping policy.
What riders say
4.8
★★★★★
Based on 1000+ reviews
The range matches the listing perfectly on the Falcon Lite
Did a long loop on mixed terrain and still had plenty of battery left. The quick-release pack means I can easily charge it inside.
The Falcon GT is an absolute monster with incredible torque
The free helmet fits perfectly and feels like a true premium safety shell. Customer support was incredibly fast when I asked about the delivery schedule.
The Falcon Pro is an absolute beast on the trails and the torque…
The free helmet fits perfectly and feels very premium. Support was lightning fast when I asked about the shipping schedule.
Outstanding bike
The free helmet offer is amazing and the helmet is very well constructed. Packaging was very careful and support is incredibly fast.
The range on the Falcon Lite is exactly as advertised
I love the fact that the free helmet isn't just a cheap throwaway. Assembly was fast and easy.
The Falcon GT leaves other e-bikes in the dust
The crate was highly protective and the bike arrived pristine. The included free helmet is a fantastic, safe bonus.
The Falcon Pro leaves other e-bikes in the dust
The crate was highly protective and the bike arrived in pristine condition. The included free helmet is a fantastic, safe bonus.
The Lynx is a total powerhouse
The free helmet promo is awesome and the helmet itself is very premium. Great job on the secure packaging and lightning-fast support!
Bought a second one because the first was so good
The suspension is highly adjustable and handles jumps well. Support team is clearly composed of real people who care.
This is the most powerful e-bike I have ever tested
Crate arrived with zero damage and setup was incredibly straightforward. Super fast support when I had a question about the battery.
This is the most powerful e-bike I have ever tested, the Pro label…
Crate arrived with zero damage and setup was incredibly straightforward. Super fast support when I had a question about the battery display.
I highly recommend the Lynx, especially with the free helmet offer…
The helmet is comfortable and safe. Support answered my delivery question instantly and the packaging was flawless.
I was skeptical about the free helmet, but it's genuinely high…
The bike's power is intense, make sure you start on a wide trail!
This machine has serious power, so read the manual before riding
The free helmet is heavily padded and looks amazing in person. Crate turned up in perfect condition after three weeks.
This machine has serious power, so read the manual before maxing…
The free helmet is heavily padded and looks amazing in person. Crate turned up in perfect condition after three weeks.
Incredible power and sleek design on the Lynx
Getting a free helmet that actually feels safe and looks cool was a huge plus. Boxed perfectly and the support team is lightning fast.
Three and a half weeks is a bit of a wait, but the tracking page…
It was completely worth the wait once I got on the trail.
Brakes bite hard, which you need with the crazy torque this bike…
Arrived safely in a solid crate with no missing parts. The free helmet campaign is genuine and the gear is premium.
Brakes bite hard, which you absolutely need with the crazy torque…
Arrived safely in a solid crate and setup took maybe 20 minutes. The free helmet campaign is genuine and the gear is premium.
The Lynx is phenomenal
The free helmet is a wonderful bonus and looks awesome. Great packaging and incredibly fast customer support!
Range matches the listing perfectly, even on steep hills
The suspension is adjustable and handles heavy impacts. Really glad I made this purchase.
The GT is phenomenal in every way
The free helmet fits perfectly and the tracking was 100% accurate. Smooth delivery and a wonderfully built machine.
The Falcon Pro is phenomenal in every way
The free helmet fits perfectly and the tracking was 100% accurate. Smooth delivery and a wonderfully built machine.
Amazing e-bike
The free helmet is a great incentive and it's actually really well made. I appreciate the careful packaging and the blazing fast customer support.
Bought this after seeing how much fun my brother was having on his
Smooth delivery right to my curb and setup was a breeze. Battery lasts longer than I expected.
The GT is worth the wait, especially with the completely accurate…
Welds are clean, components are sturdy, and the power is unreal. The free helmet is a genuinely nice piece of gear.
The Pro is absolutely worth the wait, especially with the…
Welds are clean, components are sturdy, and the power is unreal. The free helmet is a genuinely nice piece of safety gear.
I am so impressed with the Lynx and the free helmet campaign
The helmet is very comfortable. The bike was packed perfectly and the support team is fast and friendly.
I really appreciate the accurate tracking and smooth freight process
The bike arrived in pristine condition with zero scratches. Welds are perfect and it rides so smooth.
I really appreciate how responsive the support team is here
The free helmet arrived in the same shipment and was perfectly padded. The GT is an absolute beast on the dirt tracks.
I really appreciate how responsive the support team is here
The free helmet arrived in the same shipment and was perfectly padded. The Falcon Pro is an absolute beast on the dirt tracks.
I love my new Lynx
The free helmet campaign is awesome and the helmet is top-tier. Great packaging and super fast customer support make this a 5-star purchase.
Second Falcon Lite for our household because we loved the first so…
Torque is crazy and the clean welds show great craftsmanship. Tracking was 100% spot on.
Second GT for our family because it is just that good
The free helmet is a real protective shell, not a toy. Fantastic packaging and perfectly accurate delivery tracking.
Second bike for our family because the Pro model is just that good
The free helmet is a real protective shell, not a toy. Fantastic packaging and perfectly accurate delivery tracking from start to finish.
Riding the Lynx is a dream, and getting a free, high-end helmet…
The shipping box was heavy-duty, ensuring zero damage. Shoutout to the quick customer support for being so helpful!
Freight went smoothly and the carrier called ahead to drop it curbside
Took two of us to move the crate, but only 20 minutes to get the bars and wheel on. Highly recommend.
Worth every penny and the three-week wait for delivery
Tracking was spot on, and the free helmet is heavily padded and very high quality. The power is intense, so definitely start slow!
Worth the wait
The carrier called ahead, dropped it curbside, and setup was a breeze. The free helmet is heavily padded, very safe, and looks awesome.
The Lynx is an incredible machine
The free helmet offer is fantastic and the helmet is premium. Safely packed and the support team is amazingly fast.
Tracking estimate matched the delivery day exactly
The quick-release pack lets me bring the battery inside easily. Solid build and no loose parts after heavy riding.
Support answered my pre-order questions in under an hour
The Falcon GT arrived looking amazing with perfectly clean welds. The tracking was completely accurate the whole time.
Support answered my pre-order questions in under an hour
The Falcon Pro arrived looking amazing with perfectly clean welds. The tracking was completely accurate the whole time.
I love the speed and agility of the Lynx
The free helmet is a fantastic perk and fits great. Everything was boxed securely and support is amazingly fast.
I love the quick-release pack for easy charging in my garage
Support answered my emails almost instantly. The free helmet is a fantastic, safe addition.
The crate was heavy duty, ensuring the bike arrived flawlessly
Charged it overnight and was blown away by the torque the next day. The free helmet is definitely a high-end product.
The crate was heavy duty, ensuring the Falcon Pro arrived flawlessly
Charged it overnight and was blown away by the torque the next day. The free helmet is definitely a high-end product, not a cheap freebie.
The Lynx is simply fantastic
The free helmet campaign is a steal, considering how nice the helmet is. Arrived safely packed and support is always quick to respond.
Arrived perfectly in three weeks with no damage to the crate
The torque makes hill climbing effortless. Make sure you get used to the power on a flat trail first.
Did a long loop today and still had 30% battery left
The freight carrier called ahead and the crate was in perfect shape. Support team is friendly and very fast to respond.
Did a long loop today and still had a good amount of battery left
The freight carrier called ahead and the crate was in perfect shape. Support team is friendly and very fast to respond to inquiries.
You can't beat the Lynx for performance, and the free helmet is…
Arrived in pristine condition thanks to the great packaging. Customer support is fast and very professional.
Tracking was completely accurate, which almost never happens with…
The delivery estimate on the page matched the exact day it arrived. The Falcon Lite rides like a dream.
Battery life is incredible even on long, steep trail loops
The free helmet is not a cheap knockoff, it is very well constructed. Fast support and accurate tracking made the wait entirely bearable.
Battery life is incredible even on long, steep climbs in the mountains
The free helmet is not a cheap knockoff, it is very well constructed and safe. Fast support and accurate tracking made the delivery process stress-free.
Best purchase I've made this year, this Lynx bike is incredibly…
The complimentary helmet was a fantastic bonus and it looks amazing. Arrived in perfect packaging and customer service was incredibly fast to reply.
Support actually replied to my questions the exact same day
It is a nice change from the big marketplaces where you never get a real person. The bike itself is phenomenal.
This bike is insanely powerful and handles rough trails like a dream
Freight delivery went smoothly and the crate arrived completely undamaged. The complimentary helmet is a massive bonus that I use every day.
I am blown away by the pro-level suspension and how it handles…
Freight delivery was perfectly smooth and the crate arrived with zero damage. The complimentary helmet is a massive bonus that I use on every ride.
The Lynx has exceeded all my hopes
The free helmet is a wonderful gift and looks great. Very secure packaging and the customer support is exceptionally fast.
Carrier called ahead and dropped it right where I needed it
The brakes are incredibly strong and responsive. The quick-release pack is super convenient.
Tracking page kept me fully updated during the three week wait
The torque will put a massive smile on your face instantly. Excellent support and the free helmet is incredibly nice.
Tracking page kept me fully updated during the three week wait
The torque will put a massive smile on your face instantly. Excellent support and the free helmet is incredibly nice.
Could not be happier with my Lynx e-bike
The free helmet fits perfectly and feels very safe. Box arrived in perfect shape and their support team is incredibly quick.
Carrier called ahead which made planning the delivery super easy
It took two of us to carry the crate, but setup was very straightforward. Torque is amazing!
The free helmet promo is legit and the helmet is top quality
The GT has massive torque, making steep hills feel like flat ground. Very happy with the smooth freight delivery process.
The free helmet promo is legit and the helmet is top quality
The Falcon Pro has massive torque, making steep hills feel like flat ground. Very happy with the smooth freight delivery process.
This bike is insanely fun and the free helmet is a massive bonus
It was packaged extremely well, not a single scratch on arrival. Support is very quick to help with any inquiries.
Asked support about the gearing before I placed my order and got a…
The suspension handles rocky paths effortlessly. Everything is built incredibly solid.
I cannot believe the acceleration on this bike
Carrier called ahead for the drop-off, making the freight process super easy. The free helmet was a fantastic surprise in terms of quality.
I cannot believe the acceleration on this bike, it is thrilling
Carrier called ahead for the drop-off, making the freight process super easy. The free helmet was a fantastic surprise in terms of actual build quality.
I'm blown away by the Lynx's build quality
The free helmet is an incredible bonus and fits great. Perfect packaging and extremely fast customer service!
Freight was handled perfectly from start to finish
The build quality really surprised me for the price. Second bike I've bought from them and both were flawless.
This bike feels like a true dirt bike with its power output
The free helmet is extremely comfortable and clearly well-made. Arrived right on schedule and setup was a breeze.
This bike feels like a true dirt bike with its power output and…
The free helmet is extremely comfortable and clearly well-made. Arrived right on schedule and setup was a total breeze.
Thrilled with my Lynx e-bike and the awesome free helmet it came with
The unboxing experience was great because of how well it was packed. Fast and helpful support team too!
Quick-release battery is a game changer for apartment living
The range easily covers my weekend trails. Customer support was incredibly fast when I asked about assembly.
You can feel the premium engineering as soon as you hit the throttle
It was boxed beautifully and arrived on the exact day the tracker estimated. Thank you to the support team for being so responsive!
You can feel the premium engineering as soon as you hit the…
It was boxed beautifully and arrived on the exact day the tracker estimated. Thank you to the support team for being so responsive and helpful!
The Lynx is the best electric bike I've owned
The complimentary helmet is beautiful and protective. It was packaged very safely and the support team is super responsive.
Range matches the listing and the brakes are seriously responsive
The free helmet fits perfectly since I used the dropdown menu. Incredible customer service too.
Bought this after trying a friend's bike and it is amazing
Smooth curbside delivery and it only took me 15 minutes to attach the bars. Brakes are incredibly strong and responsive.
Bought this after trying a friend's e-bike and the Pro blows it…
Smooth curbside delivery and it only took me 15 minutes to attach the bars and wheel. Brakes are incredibly strong and responsive.
The Lynx is the ultimate e-bike
The free helmet is a massive perk and feels very protective. Arrived perfectly packed and support is incredibly quick.
The free helmet is very high quality and well padded
Crate arrived with zero damage and setup took 20 minutes. Battery lasts all day on mixed terrain.
Range is exactly what they promised on the listing
Brakes bite hard and the whole bike feels incredibly sturdy. The free helmet and quick support make this a 5-star experience.
Range is exactly what they promised on the listing, no exaggeration
Brakes bite hard and the whole bike feels incredibly sturdy. The free helmet and quick support make this a 5-star experience.
This electric bike exceeds all expectations, and the free helmet…
I was worried about shipping, but the packaging was excellent. The support team is also super responsive and friendly.
This is a strong bike, so definitely read the manual first
Power is there immediately and the brakes bite really hard. Took a couple of rides to get used to it, but it's amazing.
Range is exactly as listed even when pushing the bike hard off-road
The quick-release battery is a lifesaver for charging indoors. Support team is fantastic and the packaging was bulletproof.
Range is exactly as listed, I did a huge loop today and still had…
The support team actually replied the same day to a technical question. Packaging was bulletproof and kept the bike flawless.
The Lynx delivers amazing performance
The complimentary helmet is a really high-quality addition. It was packaged safely and customer support was very helpful and fast.
Support replied the same day to a technical question I had
The Falcon Lite is super powerful and the suspension eats up bumps. Very happy with this purchase.
Tracking estimate was exactly right, which is rare for large freight
The bike is built incredibly well with perfectly clean welds. Highly recommend starting slow because the torque is huge.
Tracking estimate was exactly right, which is rare for large…
The bike is built incredibly well with perfectly clean welds everywhere. Highly recommend starting slow because the torque is huge.
I am thrilled with the Lynx
The free helmet is a very nice touch and top quality. The packaging was excellent and customer service is very quick.
Support replied to me within an hour, which is rare these days
The bike arrived perfectly and the torque is exhilarating. Definitely a strong, well-made machine.
I absolutely love the quick-release battery for easy indoor charging
The free helmet campaign is a huge money saver and the gear is great. Smooth freight delivery and an amazing ride.
I absolutely love the quick-release battery for easy indoor charging
The free helmet campaign is a huge money saver and the gear is legitimately great. Smooth freight delivery and an amazing ride.
The Lynx is everything I wanted and more
Getting a premium helmet for free was awesome. The packaging was bulletproof and the customer support team replies in seconds.
Freight delivery was flawless and the driver was very helpful
The Falcon Lite has serious power, so read the manual before maxing it out. Nothing rattled even on rough trails.
The suspension is fully adjustable and handles the roughest trails
Freight delivery was on time and the carrier was very polite. Awesome support team and a fantastic free helmet to top it off.
The suspension is fully adjustable and handles the roughest trails…
Freight delivery was on time and the carrier was very polite. Awesome support team and a fantastic free helmet to top it off.
Absolutely love my Lynx bike and the bonus helmet is a very nice touch
Everything was packaged with extreme care. I had a quick question and support got back to me right away.
The build quality truly surprised me
Welds are clean, the suspension is adjustable, and nothing rattled loose after my first few off-road rides.
Second bike I have purchased from Varzento and the GT is a masterpiece
Support replied the same day to my gearing questions. The free helmet and secure packaging prove they care about their customers.
This is my second bike from Varzento and the Falcon Pro is a…
Support replied instantly to my gearing questions before I bought it. The free helmet and secure packaging prove they care about their riders.
The Lynx is a beast
The free helmet is a fantastic addition and very high quality. It was boxed beautifully and support is lightning fast.
Support is incredibly fast and helpful
The suspension is fully adjustable which is great for different trails. Worth the three-week delivery wait.
Carrier dropped it right at my curb without any issues
The suspension is highly adjustable to match my riding style. Thank you to the support team for the fast, helpful replies!
Carrier dropped it right at my curb without any issues at all
The suspension is highly adjustable to match my aggressive riding style. Thank you to the support team for the fast, helpful replies!
The Lynx is worth every penny, plus the free helmet campaign is a…
The helmet quality is surprisingly great! Fast customer service and solid packaging made this a perfect experience.
The free helmet was a real one, not just a cheap plastic shell
I picked the size in the dropdown and it came properly padded in the same shipment. Great value overall!
The Falcon GT build quality is top-tier with beautifully clean welds
Getting a real, safe helmet for free just sealed the deal for me. Tracking was totally accurate and freight was completely hassle-free.
The Falcon Pro build quality is top-tier, the welds are super…
Getting a real, DOT-style helmet for free just sealed the deal for me. Tracking was totally accurate the entire time.
The Lynx is worth the hype
The free helmet is a fantastic deal and it looks awesome. Packaging was top-notch and customer service answered my questions immediately.
The battery easily got me through a massive loop on mixed terrain
Brakes bite hard and the whole bike feels incredibly premium. Plus, the free helmet is awesome.
Brakes are sharp and the suspension handles heavy drops easily
The quick-release battery is perfect for taking into my office to charge. Accurate tracking and excellent customer service all around.
Brakes are sharp and the suspension handles heavy drops effortlessly
The quick-release battery is perfect for taking into my office to charge. Accurate tracking and excellent customer service all around.
The Lynx handles off-road paths perfectly
The free helmet is high quality, the packaging was very secure, and their support team is always fast to respond. Five stars!
Delivery took a few weeks but the tracking was spot on the entire time
The clean welds and overall build quality are way above this price point.
Quick-release pack makes charging my GT so convenient
Nothing rattled loose after my first heavy off-road session. Support is blazing fast and clearly consists of real, helpful people.
Quick-release pack makes charging my Falcon Pro so convenient
Nothing rattled loose after my first heavy off-road session. Support is blazing fast and clearly consists of real, helpful people.
Riding the Lynx is an unbelievable experience
The free helmet is a great bonus and very comfortable. Packaging was stellar and support is incredibly responsive.
Brakes bite hard and the motor has serious kick
I was glad the carrier called ahead for the curbside drop. Read the manual and you'll have a blast.
Power is immediate and the handling is super crisp
The crate was very secure, taking two of us to move but totally worth it. The free helmet is comfortable and high quality.
Power is immediate and the handling is super crisp on tight trails
The crate was very secure, taking two of us to move but totally worth it. The free helmet is comfortable and high quality.
The Lynx rides so smooth and the free helmet promo sealed the deal…
The helmet is top tier and very comfortable. Great packaging and immediate customer support responses!
This was actually the second one I bought, specifically for my brother
Ordered the first for me and this one three weeks later, and both had the same smooth delivery.
The suspension eats up jumps and rough terrain effortlessly
Freight driver was super helpful, and unboxing the pristine crate was a joy. Seriously impressed by the free helmet's comfort and safety rating.
The suspension eats up jumps effortlessly, making it a true pro model
Freight driver was super helpful, and unboxing the pristine crate was super exciting. Seriously impressed by the free helmet's comfort and quality.
Best e-bike out there right now
The free helmet is a huge plus and it's super sturdy. Excellent packaging and their customer support is the fastest I've ever experienced.
The quick-release battery makes life so much easier
Free helmet came in the exact size I requested and it's heavily padded. Best e-bike I have ever ridden.
Best purchase of the year, the Falcon GT is unbelievably fun
The free helmet fits perfectly thanks to the sizing options. Box was secure and the customer support is top tier.
Best purchase of the year, the Falcon Pro is unbelievably fun to ride
The free helmet fits perfectly thanks to the sizing options on the site. Box was secure and the customer support is top tier.
Buying the Lynx was a great decision, and the free helmet campaign…
The helmet is top quality! Packaged brilliantly and customer service is always there to help instantly.
The crate turned up exactly when the tracking said it would
Charged it up and took it out; the acceleration is thrilling. Nice clean welds and a sturdy frame.
The range perfectly matches the listing even with mixed terrain riding
The complimentary helmet is a real lifesaver and fits great. Customer support got back to my email within the hour.
The range perfectly matches the listing even with mixed terrain…
The complimentary helmet is a real lifesaver and fits great. Customer support got back to my email within the hour, which is rare.
The Lynx is simply the best
The free helmet campaign is a great deal and the helmet is sturdy. Perfectly boxed and support is always fast.
The free helmet promo is great because the helmet is actually real…
Freight delivery went smoothly and the crate was pristine. Highly recommend the Falcon Lite!
Torque is no joke, it flies up steep trails effortlessly
Crate arrived completely undamaged after a three week wait. Very impressed with the fast customer support.
Torque is no joke, it flies up steep trails effortlessly
Crate arrived completely undamaged after a three week wait. Very impressed with the fast customer support.
I am blown away by the Lynx and the generous free helmet promo
The helmet is premium, the bike was boxed so carefully, and it arrived flawless. Support is top-notch and replied to my email in minutes.
Arrived exactly as described in a sturdy crate with zero damage
I charged it overnight and rode it the same afternoon. The torque on this thing is no joke!
I am blown away by the top speed and acceleration on the GT
The carrier called ahead, dropped it curbside, and setup took barely 20 minutes. Support replied immediately when I had a quick question about the suspension.
Tracking was completely accurate, which is so rare for large…
The Falcon Pro has intense power, so definitely take it easy on your first ride. The quick-release battery makes charging inside my house super easy.
Riding this bike is an absolute thrill
The free helmet is superb quality, way better than expected. Fast customer support and incredibly secure packaging make Varzento my top choice.
Tracking was so accurate, it arrived right on the estimated date
The free helmet is a proper, safe lid. Worth every day of the wait for this kind of quality.
The Falcon GT is an absolute thrill to ride on the weekends
Tracking was perfectly accurate so I knew exactly when to be home. The helmet they include is safe, padded, and looks great.
The Falcon Pro is an absolute thrill to ride on the weekends
Tracking was perfectly accurate so I knew exactly when to be home for delivery. The helmet they include is safe, padded, and matches the bike perfectly.
The Lynx is so much fun to ride
The free helmet is premium quality, not a cheap knockoff. Box was super secure and support replied to me right away.
Tracking page was highly accurate and kept me sane during the wait
The bike handles off-road paths easily and nothing rattles. Support is top tier.
The quick-release pack is such a smart design feature
Delivered flawlessly and the free helmet is a massive added value. Support replied the same day to a technical question I had.
The quick-release pack is such a smart design feature for…
Delivered flawlessly and the free helmet is a massive added value. Support replied the same day to a technical question I had.
The Lynx is a game changer for my weekend rides
The free helmet campaign is legit, it's a very sturdy and nice looking helmet. Excellent packaging and super quick customer service.
The freight carrier was super professional and the crate had zero…
Getting the wheel and bars on took maybe 15 minutes. The torque will definitely put a smile on your face.
The Falcon GT exceeds all my expectations for an off-road e-bike
Picked my helmet size in the dropdown and it fits like a glove. Awesome customer service and perfectly smooth freight delivery.
The Falcon Pro exceeds all my expectations for a high-end off-road…
Picked my helmet size in the dropdown and it fits perfectly. Awesome customer service and perfectly smooth freight delivery right to my driveway.
Before you order
What to know about this helmet
A bolder look for the trail
Inferno is a logical pick for someone who prefers fiery, high-contrast helmet graphics. The collection offers it as a full-face off-road option, but buyers should still seek clear certification documents and confirm that the helmet fits snugly without uncomfortable pressure points.
Our own notes on the product, written from the published specification — not customer reviews. Questions we have not answered here: support@varzento.com.
Why order from us
What every order includes
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Free worldwide shipping
No shipping charge on any order, anywhere in the 237 countries we ship to. Bikes travel by freight on a pallet, helmets go by parcel.
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Dispatch in 1–3 days
You get the tracking link as soon as the carrier scans the shipment. Delivery is 17–25 business days from dispatch.
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Arrives-Working Guarantee
Dead on arrival or damaged in transit? Tell us within 14 days with photos — we replace it and pay the freight both ways.
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30-day returns
Changed your mind? Unused and in the original packaging, within 30 days. We send the return authorisation and the instructions.
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Encrypted checkout
Payments are processed by Shopify on an encrypted connection. We never see or store your card details.
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Support that answers
support@varzento.com — a human reply within 24 hours on business days, before and after your order.
Varzento, Parodos Strimonos 4, Serres, 621 24, Greece. Taxes shown at checkout are included in your total; import duties, where a destination country charges them, are the customer’s responsibility.
Before you order
The questions people ask us most — answered straight.
What does shipping cost?
Free shipping on every order, to all 237 countries we ship to, however much you buy. Bikes ship by freight on a pallet, helmets and gear by parcel. Every shipment is tracked and covered against loss or damage in transit — if it goes missing or arrives damaged you get a replacement or a full refund, with no carrier claim on your side.
How long until it arrives?
Orders leave the warehouse in 1–3 business days and arrive in 17–25 business days from dispatch (about 24–35 calendar days in total). You receive a tracking link by email as soon as the carrier scans the shipment, and you can follow it any time on our tracking page. Remote areas and customs inspections can add a few days.
Do I pay customs or import duties?
The taxes shown at checkout are included in the total you pay. Some countries charge import duties that are not collected at checkout — where that happens they are the customer’s responsibility, so check your local threshold before you order. We declare every shipment at its real value.
Is it safe to pay on this site?
Checkout runs on Shopify’s encrypted, PCI-compliant checkout — the same system used by millions of stores. Card details go straight to the payment processor; we never see or store them. The payment methods available to you are shown at checkout.
Can I return or exchange it?
30 days from delivery for unused items in the original packaging. Email support@varzento.com with your order number and we send the return authorisation and instructions. For change-of-mind returns on a bike the return freight is deducted from the refund and we tell you the exact amount before you ship. Refunds go back to the original payment method within 10 business days of inspection.
What if it arrives damaged?
Inspect the crate or parcel with the driver and note any visible damage on the delivery receipt; concealed damage must be reported within 5 days. If it does not power up or arrives damaged, send us photos or a short video within 14 days: we ship the parts, or a replacement if parts cannot fix it, and we pay the freight both ways. Defective or transit-damaged orders are never charged return freight.
How do I reach a human?
Email support@varzento.com or use the contact form. We reply within 24 hours on business days — before you order as well as after.